Back to school

E Back to school My recent t r i p to t h e U n i t e d States was dominated by the question of educating people about pumps. Whilst the e d u c a t i o n a l purpose of the T e x a s A&M U n i v e r s i t y P u m p Users' Symposium is clear to see, I was less prepared for the education facility I f o u n d at ITT Bell & G o s s e t t ' s h e a d q u a r t e r s on the outskirts o f Chicago. The Little Red Schoolhouse was founded in 1954 and m o r e than 45 000 students have b e e n trained at the facility in the subsequent forty years. While this is admirable, one is left asking w h y a c o m p a n y should invest so m u c h time and m o n e y in education. The answer, according to Director of Training, Roy Ahlgren, lies at least partly in the need for Bell & Gossett to sell the c o n c e p t of hot-water heating in a country dominated by air conditioning. The c o m p a n y is therefore responsible not only for increasing market share, but also for increasing the actual size of the market. Unless the hot-water heating systems are properly understood, selected and operated, the benefits of the company's ex-

Editorial department Editor: Mark Purvis ( + 4 4 1865 843669) E-mail: m.purvis @ elsevier.co.uk Assistant Editor: Michael Cotter Editorial Secretary: Amanda McConnel Publisher: Peter Desmond G e r m a n correspondent Hans-Jfirgen Bittermann, Goethestralge 10A, 67245 Lambsheim, Germany. Tel: 06233 352030; Fax: 06233 352031

Consultant Editors: G. Brusasca D.J. Burgoyne A. Coombs P. Hergt J. de Waele

pertise in the market will not be appreciated by the customer, and the supplier runs the risk that the c o n c e p t of hot-water heating might be rejected. Educating users has to be an important part of c u s t o m e r service. Every p u m p user is interested in improving reliability and efficiency, and will appreciate any help in achieving those aims. The goal of improving energy efficiency will be made a little easier by a n e w training video w h i c h is being published by the Hydraulic Institute. Produced in partnership with the US G o v e r n m e n t D e p a r t m e n t of Energy's Motor Challenge Program, the video is a c c o m p a n i e d by a w o r k b o o k , enabling the s t u d e n t to w o r k t h r o u g h a s u c c e s s i o n of examples illustrating the savings that can be achieved in p u m p energy costs. More information on the video and training package are available from the Hydraulic Institute (Tel: + 1 201 267 7772).

MARK PURVIS EDITOR

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Subscriptions: (including air-mailing and packing)/f120 ($191 USA and Canada, subject to exchange rate fluctuations) for 12 issues from Pam Purvey, The Oxford Fulfilment Centre, PO Box 800, Kidlington, Oxford, OX5 1DX, UK. Tel: +44 (0)1865 843300; Fax: +44 (0)1865 843940. US Mailing Agent: USA Postmaster: 2nd class postage paid at Newark, NJ, USA, Postmaster: send all USA address changes to Worm Pumps, c/o Virgin Mailing & Distribution, 10 Camptown Road, Irvington, NJ 07111, USA WORLD PUMPS incorporating Pumps Pompes Pumpen is published monthly by Elsevier Advanced Technology, PO Box 150, Kidlington, Oxford OX5 1AS, UK. The Editor will be glad to consider contributions but no responsibility for the safe keeping or return of unsolicited material will be accepted. The copyright of all published matter is reserved, unless arrangements are made to the contrary. No responsibility is assumed by the Publisher for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products, instructions or ideas contained herein. WORLD PUMPS is printed by Burlington Press, Cambridge, UK. ISSN 0262 1762 EAT 02113 © 1997 Elsevier Science Ltd

WORLD PUMPS MARCH 1997

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