- Email: [email protected]
Giving users a say
editorial Editor: Alan Burrows Tel: +44 1865 843686 Fax: +44 1865 843971 E-mail: [email protected] Assistant editor: Neil Ainger Tel: +44 1865 843694 Fax: +44 1865 843971 E-mail: [email protected]
Editorial
Production/Design Controller: Lin Lucas Editorial secretary: Nicola Lally Publisher: Mark Purvis German correspondent: Hans-Jürgen Bittermann Tel: +49 6233 352030 Fax: +49 6233 352031 Circulation department Circulation Manager: Laure Ballu Tel: +44 1865 843058 Fax: +44 1865 843971 E-mail: [email protected] Advertising department Advertisement Manager: Laurence Zipson Eastern/Central North America Tel: +44 1865 843685 Fax: +44 1865 843973 E-mail: [email protected] Italy: Ediconsult Internationale Tel: +39 010 583 684 Fax: +39 010 566 578 E-mail: [email protected] Advertising Copy Controller: Beverley Harrison Tel: +44 1865 843654 Fax: +44 1865 843973 E-mail: [email protected] Advertising/Production Controller: Joanne Salt Tel: +44 1865 843263 Fax: +44 1865 843919 E-mail: [email protected] Product Finder & Reprints Manager: Peter Morgan Tel: +44 1865 843271 Fax: +44 1865 843973 E-mail: [email protected] Editorial and Advertising Offices Elsevier Advanced Technology The Boulevard, Langford Lane, Kidlington, Oxford OX5 1GB, UK.
Giving users a say
W
orld Pumps is proud to announce that it is standing alongside the BPMA in next year’s Pump Industry Awards (PIA). Not only is World Pumps sponsoring the ‘Global customer service of the year’ award as it did last year, but this year the event is being promoted as ‘The BPMA Pump Industry Awards in association with World Pumps and IML exhibitions’. This magazine will do all that it can to ensure that the awards are an even greater success than last year. However, its success needs your support by placing your nominations for the various categories by going to www.worldpumps.co and clicking on the PIA button. At the World Pumps Users conference in Amsterdam it was fascinating to hear the range of topics and concerns that was at the top of many pump users’ agendas (see report on page 30). Resourcing and manpower were serious concerns. Participants agreed that there was not only a serious skill shortage, but the constant changes in staff involved in projects were a real headache. Further, the outsourcing of maintenance contracts has meant that it is becoming impossible for a dedicated team to gain familiarity with a system. These factors are being reflected in the amount of ‘avoidable’ downtime that occurs. It is a situation that can only get worse before it gets better. Alan Burrows Editor
A member of Reed Elsevier plc
Except as outlined above, no part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher.
EUROPUMP INFORMATION
Address permissions requests to: Elsevier Rights & Permissions Department, at the mail, fax and e-mail addresses noted above.
Notice © 2003 Elsevier Ltd. All rights reserved. This journal and the individual contributions contained in it are protected under copyright by Elsevier Ltd, and the following terms and conditions apply to their use:
Photocopying Single photocopies of single articles may be made for personal use as allowed by national copyright laws. Permission of the publisher and payment of a fee is required for all other photocopying, including multiple or systematic copying, copying for advertising or promotional purposes, resale, and all forms of document delivery. Special rates are available for educational institutions that wish to make photocopies for nonprofit educational classroom use. Permissions may be sought directly from Elsevier Rights & Permissions Department, PO Box 800, Oxford OX5 1DX, UK; phone: (+44) 1865 843830, fax: (+44) 1865 853333, email: [email protected]. You may also contact Rights & Permissions directly through Elsevier’s home page (http://www.elsevier.com), selecting first ‘Customer Support’, then ‘General Information’, then ‘Permissions Query Form’. In the USA, users may clear permissions and make payments through the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, USA; phone: (978) 7508400, fax: (978) 7504744, and in the UK through the Copyright Licensing Agency Rapid Clearance Service (CLARCS), 90 Tottenham Court Road, London W1P 0LP, UK; phone: (+44) (0)207 436 5931; fax: (+44)(0)207 631 5500. Other countries may have a local reprographic rights agency for payments.
Derivative Works Subscribers may reproduce tables of contents or prepare lists of articles including abstracts for internal circulation within their institutions. Permission of the publisher is required for resale or distribution outside the institution. Permission of the publisher is required for all other derivative works, including compilations and translations.
No responsibility is assumed by the Publisher for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products, instructions or ideas contained in the material herein. Because of rapid advances in the medical sciences, in particular, independent verification of diagnoses and drug dosages should be made. Although all advertising material is expected to conform to ethical (medical) standards, inclusion in this publication does not constitute a guarantee or endorsement of the quality or value of such product or of the claims made of it by its manufacturer.
Subscription orders and payments (including air-mailing and packing) $288 USA,¥34,200, 258.00 subject to exchange rate fluctuations) for 12 issues from Laure Ballu, Elsevier Ltd, The Boulevard, Langford Lane, Kidlington, Oxford, OX5 1GB, UK. Tel: +44 (0)1865 843058: Fax: +44 (0)1865 843971. Periodicals postage is paid at Rahway, NJ 07065, USA. Postmaster send all USA address corrections to: World Pumps, 365 Blair Road, Avenel, NJ 07001, USA. Free circulation enquiries Tower Publishing, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF. WORLD PUMPS incorporating Pumps Pompes Pumpen is published monthly by Elsevier Advanced Technology, PO Box 150, Kidlington, Oxford OX5 1AS, UK. The editor will be glad to consider contributions but no responsibility for the safe keeping or return of unsolicited material will be accepted. WORLD PUMPS is printed by Headley Brothers Ltd, Kent, UK. ISSN 0262 1762 EAT 02113
Europump, the Association Européenne des Constructeurs des Pompes, counts more than 300 pump companies as its members. Fifteen national associations of pump manufacturers are represented. Within the EU alone, its members have a collective annual turnover of more than 5 billion ECU’s. Among Europump’s objectives, are the intention to be acknowledged as the principal body representing the European pump industry, and to become the recognized European source for, and forum for, the exchange of pump industry related information. Refer to Page 47 for contact details.
in liaison with
Electronic Storage or Usage Permission of the publisher is required to store or use electronically any material contained in this journal, including any article or part of an article. Contact the publisher at the address indicated.
WORLD PUMPS November 2003
World Pumps is a member of BPA International, the leading world auditor of business publications.
www.worldpumps.com 3
Editorial
Production/Design Controller: Lin Lucas Editorial secretary: Nicola Lally Publisher: Mark Purvis German correspondent: Hans-Jürgen Bittermann Tel: +49 6233 352030 Fax: +49 6233 352031 Circulation department Circulation Manager: Laure Ballu Tel: +44 1865 843058 Fax: +44 1865 843971 E-mail: [email protected] Advertising department Advertisement Manager: Laurence Zipson Eastern/Central North America Tel: +44 1865 843685 Fax: +44 1865 843973 E-mail: [email protected] Italy: Ediconsult Internationale Tel: +39 010 583 684 Fax: +39 010 566 578 E-mail: [email protected] Advertising Copy Controller: Beverley Harrison Tel: +44 1865 843654 Fax: +44 1865 843973 E-mail: [email protected] Advertising/Production Controller: Joanne Salt Tel: +44 1865 843263 Fax: +44 1865 843919 E-mail: [email protected] Product Finder & Reprints Manager: Peter Morgan Tel: +44 1865 843271 Fax: +44 1865 843973 E-mail: [email protected] Editorial and Advertising Offices Elsevier Advanced Technology The Boulevard, Langford Lane, Kidlington, Oxford OX5 1GB, UK.
Giving users a say
W
orld Pumps is proud to announce that it is standing alongside the BPMA in next year’s Pump Industry Awards (PIA). Not only is World Pumps sponsoring the ‘Global customer service of the year’ award as it did last year, but this year the event is being promoted as ‘The BPMA Pump Industry Awards in association with World Pumps and IML exhibitions’. This magazine will do all that it can to ensure that the awards are an even greater success than last year. However, its success needs your support by placing your nominations for the various categories by going to www.worldpumps.co and clicking on the PIA button. At the World Pumps Users conference in Amsterdam it was fascinating to hear the range of topics and concerns that was at the top of many pump users’ agendas (see report on page 30). Resourcing and manpower were serious concerns. Participants agreed that there was not only a serious skill shortage, but the constant changes in staff involved in projects were a real headache. Further, the outsourcing of maintenance contracts has meant that it is becoming impossible for a dedicated team to gain familiarity with a system. These factors are being reflected in the amount of ‘avoidable’ downtime that occurs. It is a situation that can only get worse before it gets better. Alan Burrows Editor
A member of Reed Elsevier plc
Except as outlined above, no part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher.
EUROPUMP INFORMATION
Address permissions requests to: Elsevier Rights & Permissions Department, at the mail, fax and e-mail addresses noted above.
Notice © 2003 Elsevier Ltd. All rights reserved. This journal and the individual contributions contained in it are protected under copyright by Elsevier Ltd, and the following terms and conditions apply to their use:
Photocopying Single photocopies of single articles may be made for personal use as allowed by national copyright laws. Permission of the publisher and payment of a fee is required for all other photocopying, including multiple or systematic copying, copying for advertising or promotional purposes, resale, and all forms of document delivery. Special rates are available for educational institutions that wish to make photocopies for nonprofit educational classroom use. Permissions may be sought directly from Elsevier Rights & Permissions Department, PO Box 800, Oxford OX5 1DX, UK; phone: (+44) 1865 843830, fax: (+44) 1865 853333, email: [email protected]. You may also contact Rights & Permissions directly through Elsevier’s home page (http://www.elsevier.com), selecting first ‘Customer Support’, then ‘General Information’, then ‘Permissions Query Form’. In the USA, users may clear permissions and make payments through the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, USA; phone: (978) 7508400, fax: (978) 7504744, and in the UK through the Copyright Licensing Agency Rapid Clearance Service (CLARCS), 90 Tottenham Court Road, London W1P 0LP, UK; phone: (+44) (0)207 436 5931; fax: (+44)(0)207 631 5500. Other countries may have a local reprographic rights agency for payments.
Derivative Works Subscribers may reproduce tables of contents or prepare lists of articles including abstracts for internal circulation within their institutions. Permission of the publisher is required for resale or distribution outside the institution. Permission of the publisher is required for all other derivative works, including compilations and translations.
No responsibility is assumed by the Publisher for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products, instructions or ideas contained in the material herein. Because of rapid advances in the medical sciences, in particular, independent verification of diagnoses and drug dosages should be made. Although all advertising material is expected to conform to ethical (medical) standards, inclusion in this publication does not constitute a guarantee or endorsement of the quality or value of such product or of the claims made of it by its manufacturer.
Subscription orders and payments (including air-mailing and packing) $288 USA,¥34,200, 258.00 subject to exchange rate fluctuations) for 12 issues from Laure Ballu, Elsevier Ltd, The Boulevard, Langford Lane, Kidlington, Oxford, OX5 1GB, UK. Tel: +44 (0)1865 843058: Fax: +44 (0)1865 843971. Periodicals postage is paid at Rahway, NJ 07065, USA. Postmaster send all USA address corrections to: World Pumps, 365 Blair Road, Avenel, NJ 07001, USA. Free circulation enquiries Tower Publishing, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF. WORLD PUMPS incorporating Pumps Pompes Pumpen is published monthly by Elsevier Advanced Technology, PO Box 150, Kidlington, Oxford OX5 1AS, UK. The editor will be glad to consider contributions but no responsibility for the safe keeping or return of unsolicited material will be accepted. WORLD PUMPS is printed by Headley Brothers Ltd, Kent, UK. ISSN 0262 1762 EAT 02113
Europump, the Association Européenne des Constructeurs des Pompes, counts more than 300 pump companies as its members. Fifteen national associations of pump manufacturers are represented. Within the EU alone, its members have a collective annual turnover of more than 5 billion ECU’s. Among Europump’s objectives, are the intention to be acknowledged as the principal body representing the European pump industry, and to become the recognized European source for, and forum for, the exchange of pump industry related information. Refer to Page 47 for contact details.
in liaison with
Electronic Storage or Usage Permission of the publisher is required to store or use electronically any material contained in this journal, including any article or part of an article. Contact the publisher at the address indicated.
WORLD PUMPS November 2003
World Pumps is a member of BPA International, the leading world auditor of business publications.
www.worldpumps.com 3